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How to Update an Email Address for a User in QuickBooks

Steps to change the email address associated with your QuickBooks Online user account through the account settings.

Overview

If you need to update the email address linked to your QuickBooks Online user account, you can do so through the account settings. This is useful when switching to a new email or correcting a typo in your current address.

How to Update Your Email Address

  1. Click the Gear icon in the upper-right corner of QuickBooks Online.

  2. Select "Your Account" from the dropdown menu.

  3. Click "Update Your Personal Information" (or "Personal Info").

  4. Scroll down to "Your Sign In Information" section.

  5. Click "Change sign in info" -- This will take you to a secure page where you can make your changes.

  6. Enter your new email address and follow any verification prompts to confirm the change.

Tips

  • You may need to verify the new email address by entering a confirmation code sent to it. Check your inbox and spam folder if the code does not arrive promptly.
  • If you are the master admin and need to change another user's email, go to Settings > Manage Users, select the user, and update their information from there.
  • After changing your email, remember to use the new address for all future QuickBooks logins.