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How to Change Your User ID in QuickBooks Online

Step-by-step instructions for changing your login User ID in QuickBooks Online through account settings.

Overview

Your User ID in QuickBooks Online is the email address you use to sign in. If you need to change it -- for example, after switching to a new email address -- you can do so through your account settings.

How to Change Your User ID

  1. Sign in to QuickBooks Online using your current credentials.

  2. Click the Gear icon in the upper-right corner of the screen.

  3. Select "Your Account" from the menu.

  4. Click "Personal Info" (or "Edit Personal Info") to access your profile settings.

  5. Scroll to the Sign In Info section and click Change.

  6. Verify your identity -- A pop-up window may appear asking you to continue and sign in again. Enter the confirmation code that is sent to your current email address. This code can take several minutes to arrive, so be patient.

  7. Enter your new User ID (email address) and save the changes.

Tips

  • Check your spam or junk folder if the confirmation code email does not appear in your inbox.
  • Make sure the new email address you want to use is not already associated with another Intuit account.
  • After changing your User ID, use the new email address for all future logins.
  • Update any saved passwords or bookmarks that reference your old login credentials.