How to Delete a Master Admin Username in QuickBooks
Why you cannot delete the master admin username in QuickBooks and what you can do instead to transfer admin control.
Overview
The master admin is the primary administrative account in QuickBooks. It has the highest level of access and control over the company file or subscription.
Can You Delete the Master Admin?
No -- there is no way to delete the master admin username in QuickBooks. The master admin account is required for every QuickBooks company and cannot be removed.
What You Can Do Instead
If you need to change who serves as the master admin, you have the following options:
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Change the master admin email address -- You can update the email address associated with the master admin account, effectively transferring control to a different person. Go to Settings > Manage Users, select the master admin, and update the email address.
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Transfer master admin role -- In QuickBooks Online, the current master admin can invite a new user and then transfer the master admin role to them. Go to Settings > Manage Users > Transfer Master Admin and follow the prompts.
Tips
- Only the current master admin can transfer the role to another user. If the original master admin is no longer available (for example, a former employee), you will need to contact Intuit support for assistance.
- Before transferring the master admin role, make sure the new admin understands the responsibilities, including managing users, subscriptions, and billing.