QB Issue Resolution:
When you open the Begin Reconciliation window and select an account to reconcile, the opening balance displayed doesn’t match the ending balance from your previous reconciliation.
Why this is happening
This issue can occur for several reasons:
- If this is the first time you’re reconciling this account, either no balance was entered or an incorrect balance was entered.
- You may have voided, deleted, or changed the amount of a previously cleared transaction since your last reconciliation.
- Occasionally, the company data file may be damaged (this isn’t common).
How to fix it
To resolve this issue, do one of the following:
- If this is the first time you’re reconciling this account,correct the opening balancefor the account.
- If you think you’ve voided, deleted, or changed the amount of a previously cleared transaction,correct the edited transactions.
- If you’ve previously reconciled the account without problems and haven’t made any changes to previously cleared transactions, it’s possible you have data damage. Run the Verify Data utility followed by the Rebuild Data utility to correct the damage. You may also need to troubleshoot your company file for damaged transactions.