QB Issue Resolution:
To delete temporary internet files in Internet Explorer
- Click the gear icon at the top right of the browser window.
- Select Safety.
- Click Delete browsing history.
- Uncheck Preserve Favorites website data.
- Click to mark Temporary Internet Files, then click Delete.
- Click OK.
- Close all open Internet Explorer windows, restart the browser, go to the sign-in page for QuickBooks Online and try again.