QB Issue Resolution:

We’re sorry to see you go, but want to make the canceling process as simple as possible for you. You can cancel anytime in a few easy steps, just make sure you have Master or Company Administrator access. Before you cancel, we recommend that you print all QuickBooks forms or reports that you might need.

Note: You won’t be able to cancel a QuickBooks Online company using the mobile app.

To Cancel a QuickBooks Online Subscription:

  1. Sign in into your company file. When signing in, note the following:
    • If you have companies under more than one user ID, be sure to use the user ID for the company you need to cancel.
    • If you have more than one company under the same user ID, be sure to select the correct company on the Company Selection screen after signing in.
    • If two subscriptions have been created for the same company by mistake, it may be difficult to tell which subscription needs to be canceled when signing in. Sign in to both subscriptions and view the Chart of Accounts or a Transaction List report for each. Once you know which subscription contains the lists/transactions you need to keep, sign in to the other subscription to cancel it.
  3. Click the Gear icon.
  4. Select Your Account.
  5. On the Billing info page, click the Edit Billing Info.
  6. Click Cancel Subscription.
  7. Answer all of the exit survey questions and Click Continue. You will receive a confirmation that “Your QuickBooks Online Subscription has been canceled” and the Master Admin will receive a confirmation via email.

Just remember, your cancellation won’t be effective until you complete all of the instructions on the cancellation page.

If an account is suspended more then 14 days your data will become read only and when you sign in you’ll see a message indicating that your account is suspended.

Never fear, you can still cancel the account. Follow the steps below:

  1. Sign in to your company.
  2. Close out the window to resubscribe.
  3. Click the Gear icon.
  4. Choose Your Account  > Edit Billing Info.
  5. Click Cancel Subscription.
  6. Answer all of the exit survey questions and Click Continue. You will receive a confirmation that “Your QuickBooks Online Subscription has been canceled” and the Master Admin will receive a confirmation via email.